SeedSuccess

Pricing

Clear prices. Measurable returns.

No hidden extras and no long lock-ins. Pick the level of support that fits where you are, and use the calculator below to see what better retention could be worth to you.

The typical journey

It starts with a free call. Most clients then start small, see results quickly, and bring us in to lead. You can stop after any step.

  1. Step 1 · 30 minutes

    Free consultation call

    Free

    Talk through where your CS function is today and whether we're the right fit. No obligation.

    Book a call

  2. Step 2 · 3 weeks

    CS Health Check

    £3,950

    Find out what's really driving churn and where the quick wins are. You leave with a prioritised 90-day plan.

    See package

  3. Step 3 · 4 weeks

    AI-first CS Sprint

    £5,950

    Free up your CSMs' time straight away, so the team has capacity to act on the plan.

    See package

  4. Step 4 · ongoing

    Fractional Head of CS

    £3,400/month

    Senior leadership to deliver the plan, build the playbooks and move your retention numbers.

    See retainer

Fractional CS leadership

Senior Customer Success leadership for a set number of days each month. Minimum three months, then rolling monthly. Every retainer halves our CS recruitment fees.

Advisor

£1,750/month

2 days a month

  • Monthly strategy session with your leadership team
  • Review of CS metrics, pipeline and renewals
  • Coaching for your CS lead
  • Email and message support between sessions
Typical engagementA founder-led software company with its first CSM, wanting an experienced sounding board for 3 to 6 months.

Fractional Head of CS

£3,400/month

4 days a month · most popular

  • Everything in Advisor
  • Build playbooks, health scoring and renewal forecasting
  • Run team meetings and one-to-ones with your CSMs
  • Board-ready CS reporting each month
Typical engagementA growing SaaS business with 2 to 5 CSMs and no CS leader, over 6 months, until a permanent Head of CS is hired.

Embedded

£6,400/month

8 days a month

  • Everything in Fractional Head of CS
  • Hands-on leadership of the CS team day to day
  • Commercial ownership of renewals and expansion
  • Joint planning with Sales, Product and Finance
Typical engagementA business going through change, such as a move from services to SaaS or a post-acquisition period, for 3 to 9 months.

Fixed-price packages

A defined outcome, a fixed price and a clear finish date.

CS Health Check

£3,950

3 weeks

A full review of your CS function: team, process, tools and metrics. You get a written report and a prioritised 90-day plan.

Typical engagementA leadership team seeing churn creep up and wanting an outside view before deciding what to fix first.

Team Training Day

£2,450

1 day · up to 12 people

A practical workshop on renewals, expansion conversations, QBRs or onboarding, tailored to your product. Prep and materials included.

Typical engagementA CS team taking on revenue targets for the first time and needing confidence in commercial conversations.

AI-first CS Sprint

£5,950

4 weeks

Set your team up to use AI for renewal prep, QBR decks, usage analysis and health scoring, with agreed ways of working and training.

Typical engagementA team of 4 to 10 CSMs using AI informally and wanting to turn it into a shared, measurable way of working.

Agency Repeat Business Programme

£6,500

8 weeks

For recruitment agencies: training for billers, repeat-hire metrics, automated client outreach and AI tools for client prep.

Typical engagementAn agency of 8 to 20 billers where most clients only hire once, looking to grow multi-placement accounts.

Day rate and recruitment

For one-off help, or when you need the right person in the seat.

Day rate

£950/day

Half days £550

Ad hoc advisory, executive coaching, board or investor sessions, or a workshop outside the packages above.

Typical engagementOne day a month of coaching for a newly promoted Head of CS during their first six months.

CS recruitment

18% of first-year base

Head of CS and above: 25%, retained

Half price with any fractional retainer: 9%, or 12.5% for Head of CS and above.

Role design, sourcing, screening and interviews for Customer Success hires, assessed by someone who has done the job. 12-week replacement guarantee.

Typical engagementHiring a first Head of CS, or two to three CSMs, alongside a Fractional Head of CS retainer, at half the usual fee.

Travel outside London and the South East is charged at cost.

ROI calculator

What is better retention worth to you?

Enter your numbers. Everything stays in your browser.

Extra revenue kept in year 1£0
Extra revenue over 3 years£0
Return on investment0x

Illustrative only. Assumes no new business and applies the improvement to gross retention each year. Actual results depend on your customers, product and starting point.

Not sure which fits?

Let's work it out together.

A free 30-minute call is enough to recommend the right option, or tell you honestly if you don't need us.

Emailliam.mcandrew@seedsuccess.co.uk
Book a 30-minute call