Customer Success consultancy
We're a strategic partner for any organisation whose growth depends on keeping and growing its customers, from software companies to professional services and recruitment agencies. Whether you're building Customer Success for the first time or refining it for scale, we bring the tools, insight and leadership your team needs to drive measurable growth.
Retained revenue, illustrative
Stage 1
First CS hire, first playbook, first view of customer health.
Stage 2
Onboarding, renewals and expansion that work the same way every time.
Stage 3
Segmentation, the right metrics and a team structure that holds as you grow.
Pick one, or combine them. Everything is shaped around your stage, your product and the customers you serve.
Fractional leadership
Strategy, structure and direction from people who have built CS functions before, so your foundations are right from day one.
Training
Tailored sessions that embed proven CS frameworks and tools, focused on satisfaction, retention and expansion.
Metrics & insight
We analyse your CS metrics and performance indicators and turn them into actionable recommendations, aligning the team around the right data and benchmarks.
Recruitment
Support to define the roles you need, then find and assess the people who can deliver them, from your first CSM to your first Head of CS.
Recruitment agencies
The same retention and expansion methods that grow SaaS revenue work on a recruitment desk. For one UK agency, that meant 80% more multi-placement accounts and 35% higher billing per engaged biller.
How we measure
Every engagement ties back to the numbers investors and leadership care about. We agree the measures up front and report against them.
Let's talk
A 30-minute call is enough to see where the gaps are and whether we're the right fit.